Cancellation Policy

Definitions:

Order Date: The date the customer makes the reservation.
Booking date: The date the reservation is for.

 

Cancellations:

The following policy applies to all cancellations:

  • Cancellations received thirty (30) days or more before your booking date will only be charged a processing fee equal to ten percent (10%) of the total booking cost. Therefore, a refund of ninety percent (90%) of the booking cost will be given.
  • Cancellations received four (4) to twenty-nine (29) days before your booking date are subject to a fee of fifty percent (50%) of the total booking cost. Therefore, a refund of fifty percent (50%) of the booking cost will be given.
  • Cancellations received fewer than four (4) days before your booking date are not refundable and are subject to a fee of one hundred percent (100%) of the total booking cost. Therefore, no refund will be given.

 

Booking Changes:

 

Date changes:

We may be able to accommodate date change requests received four (4) or more days before your booking date. We will not be able to accommodate date change requests received three (3) or fewer days before your booking date.

If you wish to change your booking date four (4) days or more before your scheduled booking date, we cannot guarantee that we will have availability on your new requested date. Should we not have availability on your new requested date you may cancel the reservation subject to the policy under ‘Cancellations’ above.

If we do have availability on your new requested booking date, your change request is subject to the following conditions:

  • Your new booking date must be no more than ninety (90) days from your previous booking date.
  • Your new booking date is fixed and cannot be changed. Furthermore, if you wish to cancel your new booking you will not receive any refund no matter the notice period given.
  • Your requested change must be for the exact same product. To clarify, a Private North Tour and a Private South Tour are different products.

 

Changes to the number of people for a booking:

Should you wish to decrease the number of people for a given booking, and this results in a decrease in price, we will be able to provide a refund of the difference in price subject to the following conditions:

  • The product type does not change. To clarify, a Private North Tour and a Private South Tour are different products.
  • The request is received four (4) or more days before your booking date.

Should you wish to increase the number of people for a given booking, and this results in an increase in price, we will be able to accommodate this change subject to the following conditions:

  • The product type does not change. To clarify, a Private North Tour and a Private South Tour are different products.
  • We have availability should you require an additional vehicle.
  • The request is received four (4) or more days before your booking date.

We will not be able to accommodate requests for changes to the number of people that result in a change in price for a booking received three (3) days or fewer before the booking date.

If your requested change to the number of people for a booking does not result in a change in price we will be able to accommodate this change free of charge. However, you must confirm this change with us at least four (4) days before your booking date.

 

Additional Notes:

  • To change or cancel your booking you must send us an email at info@bonjourmauritius.com
  • The times above are defined from the date and time your email is received and do not include the booking date itself.
    • Mauritius time will be used in all cases.
    • Requests received after 6pm Mauritius time are assumed to be received the next day.
    • Example: If your email is received at 1pm on April 22, and your booking date is April 26, your email will have been received four (4) days before your booking date. However, if your email is received at 8pm on April 22, it will have been received three (3) days before your booking date.
  • A percentage of your booking cost is defined as a percentage of your total order cost including any additional items.
  • If a customer does not show up to an activity, or decides to end an activity early, due to bad weather conditions, or otherwise, no refund will be given. However, if Bonjour Mauritius, or an agent of Bonjour Mauritius, cancels an activity due to bad weather conditions, or otherwise, a full refund will be given.
  • Once an activity has commenced no refund will be given regardless of the circumstances, including the case of bad weather conditions.
  • If a flight delay exceeds three (3) hours, Bonjour Mauritius has the right to cancel the booking without refund.
  • If a customer provides incorrect information, including, but not limited to an incorrect email address, phone number, pickup or dropoff location, number of people included in the booking, reservation date, reservation time, flight arrival time, flight departure time or flight number, and this results in a missed booking, the customer will not receive a refund.