Cancellation Policy

Definitions:

Order Date: The date the customer makes the reservation.
Booking date: The date the reservation is for.

 

Cancellations:

The following policy applies to all cancellations, except “Island Hopping In a Speedboat, Including Snorkelling and Lunch on Ile aux Cerfs”:

  • Cancellations received 24h or more before the booking date will receive a full refund.
  • Cancellations received fewer 24h before the booking date are not eligible for a refund.

The following policy applies only to “Island Hopping In a Speedboat, Including Snorkelling and Lunch on Ile aux Cerfs”:

  • Cancellations received 48h or more before the booking date will receive a full refund.
  • Cancellations received fewer 48h before the booking date are not eligible for a refund.